After hearing criticism from the public and from officials around the league, commissioner Roger Goodell said in an interview with the BBC a big part of the problem is that people outside the NFL don't understand the difficulties of the situations regarding domestic violence.
When asked by BBC's Richard Conway about how the NFL penalizes touchdown celebrations compared to domestic violence issues, Goodell said the league has more challenges regarding specific cases than people may realize.
"I understand the public's misunderstanding of those things and how that can be difficult for them to understand how we get to those positions," Goodell said. "But those are things that we have to do. I think it's a lot deeper and a lot more complicated than it appears but it gets a lot of focus."
In regard to Josh Brown, who was orignally suspended one game and eventually placed on the commissioner's exempt list on Friday, Goodell said the league had difficulty getting all the information needed to make a clear-cut decision on the kicker.
"Well you have to go and get the facts," Goodell said. "We have asked repeatedly for those facts and the information that's been gathered by law enforcement both orally and in writing. And we weren't able to get access to it. So you have to make decisions on whatever information you have. We take this issue incredibly seriously. This is something we've been working on with policy changes, to educating our players to make sure they understand how they deal with issues with their family, give them resources to be able to deal with this.
"But when it happens we're not going to tolerate it. So we have some new information here, we'll evaluate that in the context of our policy and we'll take it from there."