In order to stream SNY on your device, you will need to be a SNY subscriber through a participating TV provider and live inside SNY's regional territory (NY, CT, parts of NJ and PA).
Before continuing, please make sure your app has been updated to the latest version available.

Most questions/issues regarding live streaming can be answered by reading the Q&A below:

<h2>Frequently Asked Questions:</h2>
Q: <a href="https://sny.tv/info/live-faq#stream_mets_uconn_basketball_games">How can I stream SNY, including Mets baseball and UConn basketball games?</a>?
Q: <a href="https://sny.tv/info/live-faq#verify-authenticate-video-provider-account">How do I verify or authenticate my TV provider account?</a>
Q: <a href="https://sny.tv/info/live-faq#forgot-username-password">Why isn't my TV provider listed?</a>
Q: <a href="https://sny.tv/info/live-faq#video-provider-not-listed">I’ve received an error code when trying to sign-in or watch the SNY live stream. What does this code mean?</a>
Q: <a href="https://sny.tv/info/live-faq#cost-of-service">What is an SNY email account?</a>
Q: <a href="https://sny.tv/info/live-faq#access-mets-uconn-games-connected-tv-device">I’ve signed up for an SNY email but don’t see the verification code. What can I do?</a>
Q: <a href="https://sny.tv/info/live-faq#stream-mets-uconn-games-out-of-town">What is the cost of this service? Is there a cost to download the app?</a>
Q: <a href="https://sny.tv/info/live-faq#blacked-out-mets-uconn-game-tv-everywhere">Is SNY content available without a TV Provider subscription?</a>
Q: <a href="https://sny.tv/info/live-faq#sny-app-access-personal-information">I have SNY and live inside SNY’s territory but I’m travelling. Can I stream SNY while I'm out of town?</a>
Q: <a href="https://sny.tv/info/live-faq#sny-content-available-no-subscription">I don’t live inside SNY’s territory of New York, Connecticut and parts of New Jersey and Pennsylvania but I’d like to stream SNY on the SNY app or sny.tv. Is this possible?</a>
Q: <a href="https://sny.tv/info/live-faq#need-to-watch-video-on-sny">If I don’t live inside SNY’s territory but want to stream Mets baseball and/or UConn basketball games, how can I do that?</a>
Q: <a href="https://sny.tv/info/live-faq#video-sny-tv-available-hd">Can I access Mets and UConn games via a connected TV device?</a>
Q: <a href="https://sny.tv/info/live-faq#watch-video-full-screen">Why am I blacked out of my Mets or UConn game?</a>
Q: <a href="https://sny.tv/info/live-faq#video-does-not-start">Will SNY have access to my personal information?</a>
Q: <a href="https://sny.tv/info/live-faq#video-stops-playing">What do I need to watch video on SNY.tv?</a>
Q: <a href="https://sny.tv/info/live-faq#cannot-hear-audio">What do I do when the video doesn't start, and is showing a spinner or black screen, or an error message?</a>
Q: <a href="https://sny.tv/info/live-faq#video-choppy-buffering">What should I do if my video stops playing completely?</a>
Q: <a href="https://sny.tv/info/live-faq#issues-playing-video-blocked-cookies">What should I do if I cannot hear any audio?</a>
Q: <a href="https://sny.tv/info/live-faq#video-not-loading-error">What should I do if my video is choppy or it keeps buffering?</a>
Q: <a href="https://sny.tv/info/live-faq#cost-download-sny-app">I am experiencing issues playing video, does it matter that I have blocked 3rd party cookies?</a>
Q: <a href="https://sny.tv/info/live-faq#video-buffering-poor-quality-fix">I get a "Video not loading" error that doesn't go away, what do I do?</a>
Q: <a href="https://sny.tv/info/live-faq#error-message-data-connection">When I load the SNY Mobile and Tablet Applications, an error message displays saying I do not have a data connection. What does this mean?</a>
<hr>
Q: How can I stream SNY, including Mets baseball and UConn basketball games?

A: SNY’s live stream is available on the SNY app and sny.tv for most subscribers who both a) live inside SNY’s regional territory (NY, CT, parts of NJ and PA) and b) have SNY through their TV Provider. If both of these conditions are met, you can watch on the SNY App and sny.tv by logging in with your TV Provider credentials and authenticating your account. If both of these conditions are not met, you cannot access SNY’s live stream. 

If you have SNY through your TV provider and live inside SNY’s regional territory but your provider has not entered into an agreement with SNY to make authentication available, you will not be able to access the live stream. Please contact your TV provider to let them know you are interested in streaming SNY.

Q: How do I verify or authenticate my TV provider account?

A: If your TV provider carries SNY and has an agreement with SNY to make this service available, you can select your provider from the drop-down menu. If you do not see your TV provider listed, please reach out to your TV provider to let them know you are interested in streaming SNY.
	
Once you select your TV provider in the drop-down menu, enter your username and password for your account with that provider. This will look similar to when you log in to your account with your TV provider to review and/or pay your bill online. Don't forget to check "remember me" so you don't have to log in again.
		
If you don't have an online account with your TV provider, or can't remember your username and password, visit your TV provider’s website or app for more info.

Q: Why isn't my TV provider listed?

A: SNY works with all its TV providers to give subscribers access to this authenticated live stream. If your TV provider is not listed, please contact them and express your interest in receiving this service.

Q: I’ve received an error code when trying to watch the SNY live stream, what does this code mean?

	A: “Error Code 3001: Content not available in your location” - Your home zip code or your TV Provider billing zip code is located outside of SNY’s regional territory, as a result, you are not able to access the live stream. If you believe this is an error please contact your TV Provider to confirm your account’s home zip code.
	
“Error Code 2004: Content not available in your location” - Your home zip code, which is required to access SNY’s live stream, is either invalid or is not passing through SNY’s authentication process. Please contact your TV Provider to confirm that the home zip code is correct on your account.
		
“Error Code 1006: Content not available in your location” - Your home zip code, which is required to access SNY’s live stream, is missing in your login attempt. Please contact your TV Provider to confirm that the home zip code is correct on your account.

Q: What is an SNY email account?

A: Setting up an SNY email account allows you to receive future offers and contact with SNY with the email address you provide. Please note: this is not a requirement to use the SNY app and it should not be confused with a TV Provider account.

Q: I’ve signed up for an SNY email account but don’t see the verification code. What can I do?

A: Please allow some time to receive this code and check your Junk/Spam folder as well. If you still don’t see this code please contact SNY at <a href="mailto:streamingsupport@sny.tv">streamingsupport@sny.tv</a>.

Q: What is the cost of this service? Is there a cost to download the app? 
A: The SNY app is free to download. The authenticated live stream is provided at no additional charge to viewers who have met the required conditions (please see Answer #1). There is no cost for this service, there are no credit card transactions, and this authenticated streaming service is not available to viewers who do not meet the authentication requirements. Please note: SNY will never ask for credit card or billing information (because this app is free). 

Q: Is SNY content available without a TV provider subscription?

A: Currently, only users with an active TV provider subscription that carries SNY and is based in SNY’s regional territory can access SNY’s live stream. All users, however, can access certain event clips, highlights, and expert commentary on the SNY App and sny.tv.

Q: I have SNY and live inside SNY’s territory but I’m traveling. Can I stream SNY while I’m out of town?

A: Yes. If a) you get SNY through your TV Provider, b) live within SNY’s regional territory and c) your TV Provider is eligible for streaming then you will be able to stream SNY anywhere in the United States. The live stream is not available outside the United States.

Q: I don’t live inside SNY’s territory of New York, Connecticut and parts of New Jersey and Pennsylvania but I’d like to stream SNY on the SNY app or sny.tv. Is this possible?

A: No, streaming of SNY on the SNY app and sny.tv is not available for users who live outside the network’s regional territory. There is also no “direct-to-consumer” option to purchase or stream SNY on its own.

Q: I don’t live inside SNY’s territory but want to stream Mets baseball and/or UConn basketball games, how can I do that?

A: For Mets games, you can purchase MLB.tv’s “out-of-market” streaming package. This option is only available to customers who live outside SNY’s regional territory.
	
	For UConn women’s basketball games, SNY’s game broadcasts streamed through the Fox Sports app. &nbsp;If Fox is part of your TV package, you should be able to access games at no additional cost through the Fox Sports app or online by signing in at https://www.foxsports.com/ with your TV log-in credentials. Please note that SNY does not control or operate the Fox Sports game stream or schedule so you’ll need to reach out to Fox Sports with any specific questions/issues.


Q: Can I access Mets and UConn games via a connected TV device?

A: Yes. Live streams of Mets and UConn games broadcast on SNY’s TV channel are available via the SNY App on connected TV devices after you have authenticated your subscription with your TV provider. The SNY App is available on Apple iOS, Android, web, Amazon Fire TV, Apple TV and Roku platforms.

Q: Why am I blacked out of my Mets or UConn game live streams?

A: Just as with certain programming televised on the SNY television channel, availability of streaming games is subject to territorial blackout restrictions. If you live outside of SNY’s regional territory you cannot watch the live stream. If you are being blacked out but you are a subscriber to SNY through your TV Provider and you live inside SNY’s regional territory (NY, CT, parts of NJ/PA) then please send your zip code and TV Provider to <a href="mailto:streamingsupport@sny.tv">streamingsupport@sny.tv</a>

Q: Will SNY have access to my personal information?

A: Any personal information and data collected from your participation on the online services may be used in accordance with our Privacy Policy and Cookies and Tracking Technologies Policy, including targeted advertising and tracking information we collect automatically.



Q: What do I need to watch video on SNY.tv?

A: Make sure you have the most up-to-date web browser, operating system, and a good internet connection: 
	<ul><li>Newest version of Google Chrome, Firefox, or Safari</li>
	<li>Internet connection with 500+ Kbps</li></ul>


Q: What do I do when the video doesn't start, and is showing a spinner or black screen, or an error message.


A: Try the following steps:

1.	Refresh your app or browser 
	2.	Upgrade your browser (Older browsers might not be offering you the premium in speed and security to view this content). 
	3.	If you would like the best viewing experience, we recommend that you upgrade to the most recent version of your mobile or system operating system or browser. 
	4.	Finally, open your app and browser again and return to the video you wish to view. You should now be able to successfully watch videos.


Q: What should I do if my video stops playing completely?


A: Try the following steps:
	1.	Refresh your app or browser. 
	2.	If the browser you're using or a page you're viewing is displaying problems, try to clear the browser's cache or close out the app. If that doesn't fix the problem, try to clear the browser's cookies.	

Q: What should I do if I cannot hear any audio?

A: Try the following steps:
	
		1.	Refresh your app or browser. 
	2.	If refreshing didn't help, try the following: 
	1.	Adjust the volume control on your computer and speakers. 
	2.	Adjust the volume control located in the lower right corner of the Player. 
	3.	Restart your internet browser (Firefox, Chrome, Safari, etc.)

Q: What should I do if my video is choppy or it keeps buffering?

A: Try the following Steps:
	1.	Refresh your app or browser 
	2.	Quit your app or browser application and all other unnecessary applications running on your computer, then restart your browser. 
	3.	Avoid having too many tabs open at once. 
	4.	If using wireless internet (WiFi), restart your modem or connect directly to your modem or router with an Ethernet cable.


Q: I am experiencing issues playing video, does it matter that I have blocked 3rd party cookies?


A: Yes, you will need to unblock 3rd party cookies, in order to view the video.

Q: I get a "Video not loading" error that doesn't go away, what do I do?

A: 	1.	Check your device for 3rd party cookies. You need them enabled. 
	2.	Check to see if you have an anti-virus, anti-malware or other proxy software running on your machine or corporate/campus network that may be blocking (or impacting) access to the streams.
	
	
	Q: When I load the SNY Mobile and Tablet Applications, an error message displays saying I do not have a data connection. What does this mean?

A: If you are receiving an error message stating there is no data connection, make sure you are connected to a cellular or WiFi network. You can check the status of your connection in the Settings section of your device.

	
	Note: If your device is in "Airplane Mode", you will not have a data connection and will need to turn the setting off. Video will work with a cellular connection, however, to experience best video quality connect to WIFI network when available.

	
	Q: What if I try all of the above and I still have issues?&nbsp;&nbsp;

A: Please send your issue to <a href="mailto:streamingsupport@sny.tv">streamingsupport@sny.tv</a> with the following information:
	
	
Issue- 
Day and Time of Issue- 
Device (i.e. iPhone)- 
Operating System (i.e. iOS 16)- 
TV Provider- 
Zip Code (you must live in SNY’s regional territory in order to be able to live stream)- 
Any screenshot of the issue-