The Islanders' future at Barclays Center is unclear, but it looks like the arena may have scored some points in creating a better experience for hockey fans, according to J.D. Power.
The J.D. Power Fan Experience Study measured customer satisfaction of the major pro sports teams in four major markets across seven factors (in order of importance): seating area and game experience; security and ushers; leaving the game; arriving at the game; food and beverage; ticket purchase; and souvenirs and merchandise. Satisfaction is measured on a 1,000-point scale.
The Islanders ranked fourth in New York with an overall fan experience score of 786, while the Brooklyn Nets - who share Barclays Center with the Islanders and were second (795) in the market last year - dropped to fifth (783). The New York Red Bulls of MLS scored the highest in the market with a score of 819, edging out the NHL's New Jersey Devils (813).
The Islanders are entering their third season of their 25-year lease with Barclays Center, but are expected to be bidders on a New York State RFP in an attempt to build a new area at Belmont Park.
Andy Graziano, SNY.TV Twitter
For all the griping, some right and some wrong, it seems as if Barclays Center actually held up their end of the bargain in 2016-17, improving the fan experience as they said they would, according to... the fans themselves.
Now, it doesn't make the team more likely to stay nor more likely to leave in the middle of the night, and this will not persuade Jon Ledecky and Scott Malkin from continuing to seek their own building, preferably in Belmont, but it at least shows that the discord rumored to be coming out of the partnership between the Islanders and Barclays might have been overplayed a bit.
For now, the team remains in Brooklyn and will host at least 41 games in 2017-18. Beyond that is anyone's guess…